About Us

BASE Entertainments (British All Service Event – Entertainments)

We are a Professional provider of Mobile Disco Entertainment, Dj Services and Feature Lighting hire.

We are authorised and regulated by HM Revenue & Customs (HMRC), Registration Number 105175445. You can check this by visiting www.hmrc.gov.uk/index.htm or by contacting the HMRC on 0845 010 9000.

We are committed to providing you with a public or private professional entertainment service and will perform our services with care and skill.

Quotations

Our quotations are guaranteed for your function on the information you provide us at the date given.

We would like to know if you have a better quote in order we can beat it. Please bear in mind the very high quality you will receive from BASE entertainments.

Booking Fee

All BASE Entertainments Services and Products hired by you the customer are subject to a Booking Fee.

Booking Fee amounts are shown clearly on assigned contracts with customers. Customers are welcome to request the Booking Fee amount in advance of receiving their contract.

Your Contract

BASE Entertainments issues Contracts to all its customers for the sole purpose of being legal and binding between both parties.

Contracts issued are Private between BASE Entertainments and our Customers and will be issued upon customer agreement and confirmation of BASE Entertainment Services or Product hire via details customers provide by recorded email conversation.

Signed Contracts received by BASE Entertainments from its Customers are recorded and presented to HMRC for full declaration of VAT.

All Customers are welcome to request a copy of thier Contracts at any time.

Laws To Be Applied

All contracts arranged through our BASE Entertainments are subject to the Law of England and Wales.

Data Protection

BASE Entertainments will use your information to arrange the deliverance of product(s) and service(s) required by you the customer.

We hold no credit or debit card details.

Cancellation

You have the Right to Cancel.

Upon agreement to contract and when you have confirmed receipt of the returned signed contract with BASE Entertainments, you have the right to cancel.

Cancellation policy is at the discretion of BASE Entertainments in reflection to the signed contract.

We BASE Entertainments have the right to cancel and where given will provide early notice in order customers have time to resource alternative Entertainment.  In some cases a Full refund may be offered.

Cancellation requests can be submitted via email to:

Cancellations@baseentertainments.co.uk

Complaints Procedure

We like to be helpful and it is always our intention and that we at BASE provide the best possible standard of service, however if something does go wrong, we would like to know about it, and we will do our best to resolve it for you as quickly as possible.

There are several ways to contact us:

T: 07540 777 261

E: Customer-relations@baseentertainments.co.uk

W: Via Contact us page

Should the matter still not be resolved to your satisfaction further procedures will be advised.

The Financial Ombudsman Service may look into your complaint if you remain dissatisfied after we have issued a final response.

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